Contact HDfury Europe
Questions about the Arcana or Arcana 2, an order, a firmware update or a setup that will not behave? Here is who to reach and what to send along.
Postal address
HDfury EuropePostbus 274
8070 AG Nunspeet
The Netherlands
Where to send your question
This is an information site, so it has no mailbox of its own. Every question — commercial or technical — goes through the contact form of the web shop, where your order details are already on file.
European customers use hdfury.eu, Dutch customers hdfury.nl. Pricing, stock, payment, shipping, returns and warranty are all handled there.
Try this first
Before you write, three things usually solve it faster than a reply can:
- Check the troubleshooting pages — the four most common Arcana problems are covered there step by step.
- Look up your source device on the player setup pages.
- Verify you are on the latest firmware via the downloads page.
What to include in your message
An HDMI chain has many links, and almost every question comes down to which link is the weak one. Putting this in the contact form up front saves a round trip:
| Source | Brand, model and the exact output settings (resolution, refresh rate, HDR, colour format) |
|---|---|
| Arcana | Arcana or Arcana 2, and the firmware version shown on the OLED display |
| Display | TV or projector, brand and model, and which HDMI port you use |
| Audio | Soundbar or AV receiver, and whether it is connected over ARC or eARC |
| Cables | Length and rated bandwidth of every HDMI cable in the chain |
| Symptom | What you see or hear, when it started, and what you already tried |
About this site
HDfuryArcana.com is the information site for the Arcana and Arcana 2. Read more on the about page, or see how we handle data in the privacy statement.